Reusable AI workflow recipe
Approved facts to a draft customer response
Draft a clear response from approved facts while keeping promises, remedies, and sending authority human-owned.
Use this structure only inside a bounded task
Routine questions with an existing policy, knowledge article, or approved answer source.
Prepare these approved inputs and owners
- Safely redacted customer question
- Current approved source text
- Tone guide
- Authorized sender
Run the workflow in this order
- 01
Provide only approved facts.
- 02
Require the draft to cite the supplied source section internally.
- 03
Prohibit new promises, discounts, deadlines, or admissions.
- 04
Have an authorized person edit and send through the normal system.
Hold before consequence
The sender checks facts, customer context, tone, authority, commitments, and required records.
Return control to a person
The request involves harm, legal rights, regulated information, money disputes, threats, discrimination, or an exception to policy.
Keep the approved result in the normal system
Store the final sent response and any approval in the existing customer system, not in this site.